 | Terms And Conditions |  |
| About Us Balmoral Castle is the private residences of Her Majesty The Queen in Scotland. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to process the order.We will treat each order for goods, confirmed when you click on the "[Order]" button on the Order Screen, as an offer by you to purchase the goods and services subject to these terms and conditions. You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order in writing but you would be advised to print out the Order Screen before leaving this website. Our written confirmation shall be our acceptance of the contract between us. You may pay using MasterCard, Visa credit card, Delta or Switch debit card. Balmoral Estates does not offer any credit facilities, so we will not deliver goods to you if you do not pay for your order in full at the time of ordering. We use encryption software in an attempt to keep the information submitted by you secure. However, we cannot guarantee that any messages transmitted over the Internet, including those that include credit card details, will not be corrupted or intercepted by a third party. To the fullest extent permitted by law Balmoral Estates excludes all liability for the integrity of any messages sent to or received from Balmoral Estates. |
| Shipping And Handling We do not promise that goods are necessarily available, and all goods are offered for sale subject to availability. The price of the goods shall be the price listed on our website on the date of your order, inclusive of VAT. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges if applicable.If the order is to be shipped outwith the UK we advise you of the shipping charges by e-mail. We will advise costs for air mail, international signed for air mail and DHL delivery for larger orders. Please note that we have negotiated special rates for shipping by DHL. DHL guarantee delivery to airport only, thereafter you will be contacted by DHL regarding your order and any requirements they may have. |
| Delivery Schedule We aim to despatch your order to you in ten working days. However for orders outwith the UK we will contact you first to advise shipping charges - your order will not be despatched until you confirm acceptance of the charges.Delivery shall be made to the delivery address supplied by you at the time of ordering. Any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery. Where an alternative delivery point is used according to instructions supplied by you at the time of ordering, ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Cancellation of orders will only be accepted if an email is received by Balmoral Estates within fourteen (14) working days from receipt of the goods. The email or written notice must contain your order number, name and address. Balmoral Estates will confirm any cancellation by email and will repay you within 30 days from receipt of your cancellation without any further charge to you except the direct cost of returning the goods. The limit of our liability to you is the making up of any shortfall, replacement, refund of the price of the goods as provided for. We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions. This term does not operate to exclude or limit our liability in respect of death or personal injury caused by our negligence. |
| Tax Charges All prices include VAT, where applicable. |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Balmoral Estates warrant that all goods promoted for sale on this site are of satisfactory quality. Specifications on this website of the goods to be sold, are not intended to be binding and are intended only to give a general description of the goods. We reserve the right to: (i) make any changes in the specification necessary to comply with any applicable legal requirements; and (ii) change the specification published on this website provided this does not materially affect the quality or performance of the goods. In all other respects, and to the maximum extent permissible, We make no other warranties or promises about the goods, and any implied warranties are excluded. |
| Reaching Us If you need to reach us, please email us on info@balmoralcastle.com, alternatively, you can call on 013397 42534 or fax us on 013397 42034. |
| Privacy Policy Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and serviceBalmoral Estates and Sandringham Estate are registered under, and will process your personal data in accordance with, the Data Protection Act 1998. By sending Balmoral Estates any messages you consent to the processing of your personal data by Balmoral Estates using databases and spreadsheets for the purpose of processing your request. This may involve Balmoral Estates disclosing your details to regulatory bodies and/or third parties.From time to time we may also notify you by post, telephone, email or fax of other goods and/or services offered by Balmoral Estates or others, if you have chosen to opt into our mailing list. |
| Returns Policy Balmoral Estates want you to be totally satisfied with our goods. Our warranty contained in term 1 above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within fourteen (14) days of the delivery date; failure to so notify us will, subject to cancellation (see below), deem you to have accepted the goods. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you, but we shall have no further liability to you. If delivery is not refused and you do not notify Balmoral Estates accordingly, Balmoral Estates shall have no liability for any defects and you shall be bound to pay for the goods. |
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